Privacy policy

Last updated: April 10, 2025

This Privacy Policy describes how Fastwic Pty Ltd (“Fastwic”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from fastwic.com.au (the “Site”), or otherwise interact with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. When we do, we’ll update the “Last updated” date and post the revised version on our Site.

How We Collect and Use Your Personal Information

We collect personal information from various sources to provide and improve our Services, including:

Information You Provide Directly

Contact details (name, address, phone number, email)
Order details (billing/shipping address, payment confirmation)
Account information (usernames, passwords, account security details)
Shopping behavior (cart activity, purchases, reviews)
Customer support (information shared via email or forms)

You may decline to provide some information, but that may prevent access to certain features.

Information We Automatically Collect

We collect data about your interactions with our Services using cookies, pixels, and similar technologies. This Usage Data includes:

IP address
Device/browser type
Access times
Pages visited and actions taken on the Site

Information from Third Parties

We may receive information from:

Shopify, our e-commerce platform (see Shopify’s privacy policy)
Payment providers, for processing transactions
Marketing and analytics partners, for targeted ads and insights

How We Use Your Personal Information

We use your data for:

Fulfilling orders and delivering services
Providing customer support
Marketing and promotions (email, social ads, etc.)
Fraud prevention and legal compliance
Improving user experience through analytics and personalization

Cookies

We use cookies to operate and improve our Site and Services. These include:

Functional cookies (e.g. remembering your cart)
Analytics cookies (e.g. tracking visitor behavior)
Marketing cookies (e.g. retargeting ads)

You can control cookies in your browser settings. See Shopify’s cookie policy for more detail.

How We Share Personal Information

We may share your data with:

Vendors and service providers (e.g. Shopify, payment processors, shipping providers)
Marketing and business partners, where relevant
Government or legal authorities, when required
Affiliates or during a merger/acquisition

We do not sell or knowingly share personal information of users under 16 years old.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before submitting any data.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with information, contact us to request its deletion.

Security and Retention

We take reasonable measures to protect your data but cannot guarantee absolute security. We retain personal information as long as necessary to fulfill purposes outlined in this policy or comply with legal requirements.

Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Request a copy of your data (data portability)
Restrict or object to processing
Withdraw consent (if applicable)
Manage email preferences
Lodge complaints with a relevant data authority

To exercise your rights, contact us using the details below. We may request identity verification before processing your request.

International Transfers

Your data may be transferred and processed outside your country, including in the United States or other countries where Shopify and our partners operate. We rely on legally approved mechanisms for such transfers, including Standard Contractual Clauses.